We are confident that you will be more than satisfied with the quality of Samara Jewel items. However, if you have any issues with the item at the time of delivery, you are not under any obligation to purchase the particular unwanted item(s). However, the delivery charge of 350/- will still apply, even if all the order items are returned (this is for Nairobi only, outside Nairobi will be charged as per region.
Any returns required, or exchanging of items for different sizes or styles, after the delivery team has left, will be charged at the standard delivery rate of 350/-
We are happy to collect returns or exchanges at the same time as delivering a new order and will only charge the new order delivery charge in such cases, ie 350/-
To arrange a return or exchange, please email us at email@example.com. Please note all returns are only accepted for unused items in the same condition they were received, within 5 days from the date of delivery.